Care Manager

About TOCA Health

TOCA Health is a services and technology company dedicated to improving the lives of Medicare beneficiaries living with chronic conditions. We build and deploy evidence-based programs — including Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) — that keep patients actively engaged in the daily management of their health.

Patients use connected devices that transmit vital signs to our platform, and our care team works alongside clinical staff so every patient gets personalized attention. We are a fast-moving, technology-forward company. If improving a patient’s quality of life is what motivates you, you will fit here.

The role

You are the primary point of contact between patients and their care. You will own a dedicated panel enrolled in our chronic care programs and build ongoing relationships through monthly outreach, vital-sign monitoring, care-plan management, and thorough documentation.

This is for someone people-oriented, highly organized, and comfortable in a technology-driven environment. You do not need to know everything on day one — motivation to learn, resourcefulness, and commitment to your patients matter most.

What you will do

• Conduct regular outreach calls — wellbeing, vital-sign trends (blood pressure, glucose, weight, oxygen), and complete documentation.
• Review remote device data and identify readings that need attention, follow-up, or escalation.
• Develop and update individualized CCM care plans: lifestyle, medication adherence, and changes in health status.
• Coordinate with physicians, nurses, and clinical leadership using TOCA escalation protocols.
• Document interactions, vitals, care-plan changes, and communications in the TOCA platform accurately and on time.
• Use TOCA’s AI-assisted tools to guide conversations, generate documentation, and stay productive on outreach.
• Manage follow-up schedules, open tasks, and monthly outreach requirements for your panel.
• Help patients with device setup, connectivity, and basic troubleshooting.
• Contribute to a professional, mission-driven team.

What we are looking for

Required

• 1–2 years in a healthcare, medical office, or care coordination setting
• Strong telephone skills — warm, clear, and comfortable with patients
• Excellent written communication for documentation and care plans
• Organization to manage a large panel without dropped follow-ups
• Learn new software quickly; troubleshoot basic device or connectivity issues
• Comfortable with Excel or Google Sheets
• Reliable, independent, and self-directed
• High energy, professional, and a genuine interest in helping people

Preferred

• Bilingual English and Spanish — Spanish-speaking candidates prioritized for immediate hire
• Certified Medical Assistant (CMA) or equivalent
• Familiarity with medical practice operations
• Experience with blood pressure, glucose, or other vitals
• RPM or CCM program experience
• Familiarity with generative AI tools and a willingness to use them at work
• EMR / EHR experience

Compensation and benefits

Pay

$20.00–$24.00 per hour, based on experience

Schedule

Full-time, Monday–Friday, in person

Location

On-site — not remote

Health

Medical coverage provided

Time off

Accrued PTO from day one

Retirement

Retirement plan available

Who thrives in this role

• You take pride in making a patient feel heard on every call
• You are naturally organized and follow through
• You are curious about technology — including AI — as a way to work better
• You like structure, not micromanagement
• You are energized by a fast-moving environment with real patient impact
• You try to figure things out before asking for help

Our programs

• Remote Patient Monitoring

  Patients use connected blood pressure monitors, glucometers, pulse oximeters, and scales. Care managers review readings, call when values are outside range, and keep patients engaged.

• Chronic Care Management

  For patients with two or more chronic conditions, at least 20 minutes of structured, non-face-to-face care each month — care plans, provider coordination, and documented touchpoints.

• Care team model

  Clinical leadership and provider relationships sit behind every care manager. Escalation protocols mean you are not alone when a situation needs clinical judgment.